Faire Sailing LTD-terms and conditions

To confirm you're booking: A deposit of 35% is required in order to secure your booking. Once paid, we will issue a confirmation statement within 7 days via email. A contract will then exist between us.

Price: Once you have booked, the agreed price of your booking is fully guaranteed by Faire Sailing Ltd and will not be subjected to any surcharge provided you meet the payment schedule. This does not apply to invoice errors or government action.

Schedule of payments: We require a deposit per person as stated in our price lists. The Final Balance is due 10 before the start of the course.

Cancellations: You or any member of your party may cancel your booking at any time. Written notification or an email from you (the Party Leader) must be received at our office. To cover our expected losses there is a set scale of charges that applies.The date of cancellation is the date of the receipt of written advice or email to the Company’s office in Burnham Overy Staithe.

Cancellation charges: 30 days before- deposit minus £10 cancellation charge. Less than 30 days before the course: we can only offer a refund on your deposit if the space is filled.

Alterations: The arrangements detailed on the website are given in good faith at the time of publication, but we reserve the right to provide comparable alternative arrangements if operational or other considerations so dictate. No employee or representative of this Company has the authority to verbally vary these terms and conditions or the information within our website, other Company literature or to enter into verbal agreements with clients of the Company. No variation in these conditions or otherwise in the terms upon which a booking is made and no promise to refund money paid to the Company shall be valid unless in writing and signed by a Director of the Company. While every effort is made to ensure that all information on the website is correct, including offers, should an offer remain on the website in error then it is at the Company's discretion as to whether the offer is honoured.If we make a major change to your booking, we will inform you as soon as reasonably possible. You will have the choice of either accepting the change of arrangements or cancelling your booking and receiving a full refund of all monies paid.

Images: From time to time authorised parties may carry out photography and/or video recording. You agree that we may use such images in promotional, advertising or publicity material in any format whatsoever. You further agree that copyright rests with such authorised parties. If you do not agree to these please do contact the office.

Insurance: We strongly recommend that you are insured for your course. It is your responsibility to ensure that your policy includes cover for cancellation, emergencies and the watersports activities in which you will be participating. Faire Sailing holds full Public Liability Insurance.

Force Majeure: The Company reserves the right to cancel/curtail your course due to circumstances amounting to Force Majeure - these include, but are not limited to, war, riots, government action, terrorism, fire, weather conditions, strike action and all similar events outside the Company’s control which prevent or affect the Company’s contractual obligation. Where such circumstances occur the Company will not be liable to pay you refunds or compensation.

Restrictions: Faire Sailing Ltd and its staff are responsible for the safe conduct of your course and may vary the itinerary to that end. They alone shall decide whether or not the activities are available or conditions are safe to use a particular craft. It is not permitted for any Faire Sailing craft to do night sailing or partake in any third party race without the prior written approval of the Company. All waterbased activities are offered subject to availability. The Company cannot be held responsible for loss of use of watersports equipment due to adverse weather conditions.

Company liability: The Company accepts responsibility should any of the services which we are contractually obliged to provide prove deficient or not of reasonable standard. This includes responsibility for the acts or omissions of any of our employees, subcontractors and suppliers. Save that as detailed below, no liability is accepted for death, injury or illness.The Company does not accept liability or responsibility for personal injury to, or the death of any participant howsoever caused unless by the proven negligence of the Company, employees, suppliers or subcontractors. In addition, the Company is NOT liable for death, injury or illness caused by an activity outside of the Company’s activities.The Company cannot accept liability for causes of dissatisfaction that are not notified to us, in writing, within 28 days of completion of the course. Please do not take valuables with you on the water. Items such as car keys can be handed in at the sailing school office for safe-keeping however we can take no responsibility for valuables, even when handed into our care.

Booking termination: We reserve the right in our absolute discretion to terminate without further notice the booking arrangements of any client who refuses to comply with the instructions or orders of the Company staff or other responsible person whose behaviour in their opinion is likely to cause distress, damage, danger or annoyance to other clients, staff, any third party or to property. Upon such termination our responsibility for your booking ceases and we shall not be liable for any extra costs incurred by you.

Complaints: Our aim is to give you an enjoyable and trouble-free course or holiday. If you do have a problem or complaint it is important and in your own interest to tell a relevant member of the Faire Sailing staff immediately so that steps can be taken to resolve the matter on the spot. If your complaint cannot be resolved there and then, please complete one of our Client Liaison forms at the centre and notify us, in writing/email, immediately upon your return. We strongly recommend that you communicate any problem to our centre staff without delay and complete a report whilst at our centre, if you do not, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on the course/holiday and this may affect your rights under this contract. The Company will make every effort to provide suitable alternatives but will not be held liable for changes made by outside influences. Disputes arising out of, or in connection with this contract that cannot be amicably settled may be referred to arbitration, if you so wish, under a special scheme that is administered quite independently by the Chartered Institute of Arbitrators. Our staff are often asked for information not contained in the brochure. Whilst every effort is made to ensure that all information given is correct, the Company cannot be held responsible if this should prove inaccurate.

Equipment: All the dinghies and powerboats used by our centres are of an approved design suitable for teaching. All buoyancy aids are of an approved design.

Swimming ability: We assume that all pupils hold their 50 meter swim badge ASA or equivalent. If this is not the case please notify us, so we can ensure that we have appropriate safety measures in place for your group.

Child protection: We have a full child protection policy which can be viewed on our website

Your data: When you submit a contact form on our website you are consenting to receiving marketing information and emails regarding any relevant offers and brochures. You can opt out at any point by contacting Faire Sailing on admin@fairesailing.com.  In addition to your rights under the GDPR,  you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account).